FAQ
Frequently asked
questions
Tap a question and discover the answer.
Everything you need to know before you arrive. If your question isn't here, just write to us.
Booking questions
Check-in: 3:00pm. Check-out: 11:00am.
Both are subject to availability and can't be guaranteed in advance. Approved late check-out has a fee of $15.00 per hour plus 10% ITBMS tax.
Through our online booking engine, or by messaging us directly on WhatsApp at +507 6616-5079.
Room questions
Nine, each one created by a different artist — no two are alike.
Yes, Tántalo is pet-friendly throughout the hotel, rooms included.
Rooftop bar access, high-speed WiFi, all-day coffee and tea, 24-hour concierge, minibar, safe box, and on-request services such as laundry, room service and evening turndown.
Rooftop and restaurant questions
No, both are open to the general public, not only to hotel guests.
Alura: every day from 7:30am to 11:00pm. Rooftop: Sunday to Wednesday from 3:00pm to 2:00am, Thursday to Saturday from 3:00pm to 4:00am.
Yes, the menu includes options for both.
Casco Viejo questions
It depends on your nationality — many countries in the Americas, Europe and some in Asia don't require a visa for short stays, while others do.
Yes, taking the same precautions as in any big city: stay in touristy, well-lit areas, avoid flashing valuables, and take a taxi or ride app at night when moving between neighborhoods.
Yes. At restaurants it's common to leave between 10% and 15%, though some already add a service charge to the bill.
The dry season, from mid-December to April, with clear skies and less rain. The rainy season (May to mid-December) brings afternoon showers but fewer tourists and better rates.